PrimeGrade, we are committed to delivering your orders safely and efficiently. We work hard to ensure every customer receives their products on time and in excellent condition.

Orders are typically processed within 1–3 business days after payment confirmation. Once your order has been shipped, you will receive a confirmation email with tracking information, where available. Delivery times may vary depending on your location, shipping method, and carrier services.

For customers within Canada, standard shipping usually takes 3–7 business days. International shipping times may vary based on destination country, customs clearance, and local courier services. Please note that delivery delays may occasionally occur during holidays, severe weather conditions, or high-demand periods.

Shipping costs are calculated during checkout based on your location and selected shipping option. In some cases, promotional offers or free shipping may be available for qualifying orders.

Customers are responsible for providing accurate shipping details when placing an order. PrimeGrade is not responsible for delays or lost packages caused by incorrect addresses provided by the customer.

For international orders, customs duties, import taxes, or additional fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.

If your package arrives damaged or if you experience any shipping issues, please contact us as soon as possible so our support team can assist you.

PrimeGrade strives to provide a smooth and reliable shipping experience for every customer.

For shipping inquiries or support, contact us:

PrimeGrade
1462 Moore Pl, Coquitlam, BC V3E 3B9, Canada
Phone: +1 (672) 7629305
Email: Info@primegrade.com